Unlimited support

with a human touch

 

We will work with you to make sure you
get the most out of Vacancy Filler.

Support

We have a lot to offer, an industry leading Applicant Tracking System, our onboarding app and recruitment services. But what makes us special is our people, and they’ll be there to support you every step of the way.

Implementation

We’ll map out your system, develop a phased project scope, chart tasks and create a project board, so you know what’s happening at all times, while a Prince2 trained launch manager implements your Applicant Tracking System and onboarding app with all your needs in mind.

  • Phased project scope
  • Agreed timeline
  • Prince2 trained launch manager
Applicant Tracking System Implementation
Applicant Tracking System Training

Training

We provide training for admins, users and hiring managers either onsite or remotely. Training sessions can be on a 1-2-1 or group basis to make sure we can create a bespoke training plan based on everyone’s needs, to make sure you get the most out of your new Applicant Tracking System.

  • Bespoke training plans
  • 1-2-1 & group training
  • Onsite & remote training
  • Training for new product users

Account management

From contract sign-on through to implementation, go-live and quarterly reviews, you’ll receive guidance and support from your dedicated Account Manager. They will be an expert in your industry with a wealth of experience and knowledge to help you get the most out of your Applicant Tracking System to improve your recruitment. Your Account Manager will provide you with ongoing training on new and existing features, integration support, help you to create automated workflows and forms, suggest ways to improve your campaigns and just be there when you need them.

  • Automated workflow creation
  • Integration support
  • Ongoing training
  • Form creation
  • Campaign optimisation
  • Usage reviews

 

Applicant Tracking System Account Management
Applicant Tracking System Recruitment Services

Recruitment services

We have a team of experienced recruiters working with us that are experts in getting the most out of our Applicant Tracking System. They support our clients in a variety of ways, whether you require help going through hundreds of applicants, understanding the best attraction methods for your industry, help you to search, shortlist and manage candidates for your difficult roles and they can even get you discounts on bulk advertising credits.

  • Attraction optimisation
  • Candidate shortlisting
  • Candidate management
  • Discounted advertising credits

Candidate and user support

Our UK-based team provides support for your admins, users, hiring managers and candidates by telephone, email and live chat. Whatever the problem is we are here to help you. It’s really important to us that you get the most out of all of our products and services, so if you ever have a problem no matter how big or small let our support team know and they’ll do their best to help.

  • UK- based support team
  • Candidate support
  • User support
  • Telephone, email & live chat
Applicant Tracking System Support
User Forum

User forum

From the moment you join the Vacancy Filler family, you will be invited to join our user forum to connect with our team and our other customers. This gives us a space to let you know about all the exciting features we are realising and any updates we are working on as well as giving you a place to talk to other users and find out what works best for them and potentially you too.

  • Online user community
  • Regular product updates
  • Share recruitment best practices

Customer forum

These are our big events, we will invite you to a great venue like The Shard or Chester Zoo, treat you to some food and drinks, present all our latest features, invite keynote speakers along to discuss relevant recruitment topics and take some time to get to know you in person and really understand how our Applicant Tracking System is providing value and what we could do to make it even better for you.

  • Keynote speakers
  • Recruitment discussions
  • Product updates
Customer Forum
Chester Zoo Case Study
“Since we started using Vacancy Filler, it has been easier to work through the job applications and to make sure we’re organising and assessing them correctly.”
Jenny Tegg, Head of Marketing, Chester Zoo
HB Leisure Case Study
“What really led us to deciding that Vacancy Filler was the one for us was their people. The team clearly understood the recruitment issues we were having and were very supportive along the process. They worked with us not as a supplier to a customer but as an intrinsic part of our HR team. The support right from the beginning has been superb.”
Julie Redfern, Head Of HR, HB Leisure
Cardiff And Vale Case Study
“We were aware of alternatives out there, but in terms of cost and features, ease of use, and friendliness and helpfulness of staff, Vacancy Filler were the best choice for us.”
Mark O’Brien, HR Systems And Data Manager, Cardiff And Vale College

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